Strengthen operations to ensure that students, internal and external constituents consistently receive exceptional service
| STRATEGIES | IMPLEMENTATION |
| 01 - CREATE an environment where faculty and staff are inspired, supported, motivated, and fully engaged | 1.1. Implement initiatives to increase morale, appreciation, collaboration, and shared governance 1.2. Develop award system for faculty and staff excellence in core areas 1.3. Re-establish promotion and tenure for faculty 1.4. Re-establish retirement fund matching 1.5. Provide robust professional development for faculty and staff 1.6. Implement a leadership training program for staff and faculty who wish to advance to administration |
| 02 - LEVERAGE technology to enhance operational excellence and compliance | 2.1. Develop a robust IT Infrastructure 2.2. Identify and implement best practices in technology 2.3. Develop and implement a schedule for technology upgrades 2.4. Put technology in the hands of the user |
| 03 - IMPROVE efficiencies, service excellence, accountability, compliance, and shared services | 3.1. Make necessary upgrades throughout the campus 3.2. Establish digital workflows and approvals processes for routine operations 3.3. Implement a strong performance management system that is not predicated on a once per year evaluation |
| 04 - OPERATE with the highest level of integrity and transparency | 4.1. Establish strong policies and procedures 4.2. Implement a clear code of ethics and a robust code of conduct 4.3. Allow alumni to feel like their voices are being heard and they are important to the future of the school |
| 05 - IMPLEMENT effective best practice standards that enhance transparency, accountability, department efficiency and university-wide culture of total customer service | 5.1. Create a customer service training program University -wide 5.2. Place customer evaluations at the point of service and implement a continuous improvement process based on the evaluations 5.3. Ensure safe environment for students, faculty, staff, and university assets |